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Help & FAQS

Reset your password

  1. To reset your password, click or tap on My Account in the top right corner of any page of
  2. Click or tap on Forgot your password?
  3. On the Change Your Password page, type your email address in the box and click or tap CONTINUE. (An email will automatically be sent to this email address.) 
  4. When you receive the email, click or tap on the link to verify your email address and to continue resetting your password.
  5. Choose a new password, confirm it below and then click or tap CONTINUE.
  6. And you’re done!
(Please remember to check your junk mail if you have not received the automated email within a few minutes.)


Your Shopping Cart 

When you click on the Shopping Cart icon shopping-cart-new-site-version1b.png (which can be found near the top of any page) you’ll see a summary of the items you’re about to buy. You can change quantities or you can delete an item by clicking “x”.

On this page you can:

  • UPDATE CART (which you’ll need to click if you’ve changed any quantities)
  • Proceed To Checkout

If you have a Coupon Code or a Gift Certificate, enter the code at the bottom of the page before proceeding.

ESTIMATE SHIPPING & TAX. If your delivery is within the UK, you can ignore this button. (For non-UK deliveries: Click this button and fill in the details to get estimated shipping and tax costs.)

When you select PROCEED TO CHECKOUT you’ll see the Secure Checkout page.


Secure Checkout 

There are four quick and easy stages:



  • Select a billing address, or click the “+” icon to add a new address. To delete an address, click the rubbish bin icon.
  • To change any details of your shipping address, click the pencil icon. This will take you to the My Account / Edit Shipping Address form where you can update your details. (Please note that some boxes have to be filled in.) Click the SAVE ADDRESS button when you’ve finished your changes.
  • When you’re happy with how your billing address looks, click the BILL TO THIS ADDRESS button.


  • If the address shown is the one you want your order sent to, click SHIP TO THIS ADDRESS. Otherwise, you can edit the shipping address (or delete it) by clicking the pencil or rubbish bin icons, respectively.
  • To add a new shipping address, click the “+” icon.
  • When you’re happy with your shipping address, click the SHIP TO THIS ADDRESS button.


Please note:

  • Check your address details carefully - especially the postcode on your SHIPPING ADDRESS. Unfortunately, errors at this stage could mean that your order cannot be delivered and is returned to us. 
  • Please also note the expected delivery date underneath each title. These will differ, depending on the titles you’re buying.
  • If you want to change an address, you can. For example, to change the billing address, click on the BILLING ADDRESS heading to go back a step.
  • If you have a Coupon Code or Gift Certificate, type it into the box under the addresses and click APPLY. You might see a message saying “Please agree to the terms and conditions by ticking the check box to place your order”. Scroll down the page until you see a heading that says Terms And Conditions. Tick the box to agree. (This has to be ticked for you to use a Coupon Code or Gift Certificate.) Click again on the APPLY button next to your code and your order information will update.
  • How Would You Like to Pay?  Select either Credit/Debit Card or GooglePay.
  • Order Instructions/Comments (Optional)  If you have any special order instructions, you can add them on this page. For example: “Leave order with neighbour”, etc. Otherwise, it’s fine to leave this box empty.
  • Terms And Conditions  Please make sure this box is ticked and that you agree with the terms and conditions.
  • Hear From Us Via Email?  If you want to hear about new releases - and be the first to know about our sales - please tick this box. Otherwise, you can leave it blank.
  • Prices may differ if you wish to order by phone.

Click the PROCEED TO PAYMENT button.

If you selected Credit/Debit Card, you will be asked the following:

  • How do you want to pay?  Choose either Visa, Visa Debit, Visa Electron, MasterCard or Debit MasterCard.
  • Your card details  Type in the cardholder’s name, the card number, the expiry date and the CVC number. (The CVC number, or Card Verification Code, is the last three-digit number printed on the back of your card. For American Express it's the four-digit number printed on the front.) Once you’ve added these details, click the Confirm card details > button.
  • Review you order  Here, you can see your Transaction details. If applicable, click on the “+” icons next to Payment Details, Billing Address and Shipping Address to see the relevant information.

Thanks for Your Order!  You’ll see the confirmation page, where you can see what was ordered and also your order number.